Technical support

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Type of request

Type of request *

Model Information

Type of appliance *

Model *

Serial number *

The serial number, composed of several digits, is found at the top center of the certification label, located on the back or on the side of the appliance, or under the unit on fireplaces. For pellet stoves, the label is under the lid of the hopper. The certification label has a silver color.

Date of purchase *

Question / comment *

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