Frequently asked questions

Why is the BTU according to EPA test data smaller than the one advertised?

Can I install an EPA or CSAB415.1-10 certified wood heater on an 8-inch chimney?

How do I reduce the amount of charcoal my heater produces?

Why doesn't my heater produce enough heat?

Can I vent my heater using an existing masonry chimney?

Can I cook on the top of my wood stove?

Why is the efficiency as per the EPA’s test data smaller than the publicized optimum efficiency?

Can I remove the legs or pedestal of my stove and convert it into a fireplace insert?

Why does the fire go out when I close the loading door?

Does my heater qualify under the LEED program?

What makes a heater mobile-home approved?

Why has the paint turned white and how do I re-paint my heater?

Why do I have to cure the paint?

Why is there smoke when I use my heater?

Do I need to install a fresh air intake on my wood heater?

Do I need a floor protection under and around my heater?

What burn time will I get from my wood heater?

Do I need an ash drawer?

What type of pipe and chimney do I need for my appliance?

Why should I install a blower on my wood heater?

Why does the glass get sooty?